SHUGO, LLC
Master Subscription Agreement
BY CLICKING THE "CREATE MY ACCOUNT" BUTTON DISPLAYED AS PART OF THE ORDERING PROCESS, YOU
AGREE TO THE FOLLOWING TERMS AND CONDITIONS (THE "AGREEMENT") GOVERNING YOUR USE
OF SHUGO, LLC'S ONLINE SERVICE, INCLUDING OFFLINE COMPONENTS (COLLECTIVELY, THE
"SERVICE"). IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR
OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO
BIND SUCH ENTITY TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS "YOU" OR
"YOUR" SHALL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU
DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST SELECT THE "I DECLINE"
BUTTON AND MAY NOT USE THE SERVICE.
Welcome
As part of the Service, Shugo, LLC, a
The Service is offered in the following tiers and subscription service levels:
- FREE – 1 User; 100 MB of Storage; FREE
- Bronze – 1 User; 1GB of Storage;
$24.99 per month
- Silver – 5 Users; 5GB of Storage; $49.99 per month
- Gold – 10 Users; 10 GB of Storage; $79.99 per month
- Platinum – 20 Users; 20 GB of Storage; $124.99 per month
- Enterprise – 30
Users; 30 GB of Storage; $179.99 per month
- 30 Day Free Trial
Please see our website for specific feature differences between the various
tiers and subscription levels.
1. Privacy & Security; Disclosure
Shugo's privacy and security policies may be viewed at
http://www.myshugo.com/privacy. Shugo reserves the right to modify its privacy
and security policies in its reasonable discretion from time to time. Individual
users, when they initially log in, may be asked whether or not they wish to
receive marketing and other non-critical Service-related communications from
Shugo from time to time. They may opt out of receiving such communications at
that time.
2. License Grant & Restrictions
SHUGO hereby grants you a non-exclusive, non-transferable, worldwide right to
use the Service, solely for your own internal business purposes, subject to the
terms and conditions of this Agreement. All rights not expressly granted to you
are reserved by SHUGO and its licensors.
You shall not (i) license, sublicense, sell, resell, transfer, assign,
distribute or otherwise commercially exploit or make available to any third
party the Service or the Content in any way; (ii) modify or make derivative
works based upon the Service or the Content; (iii) "frame" or "mirror" any
Content on any other server or wireless or Internet-based device; or (iv)
reverse engineer or access the Service in order to (a) build a competitive
product or service, (b) build a product using similar ideas, features, functions
or graphics of the Service, or (c) copy any ideas, features, functions or
graphics of the Service. User licenses cannot be shared or used by more than one
individual User but may be reassigned from time to time to new Users who are
replacing former Users who have terminated employment or otherwise changed job
status or function and no longer use the Service.
You may use the Service only for your internal business purposes (which includes
you sending files to your business clients) and shall not: (i) send spam or
otherwise duplicative or unsolicited messages in violation of applicable laws;
(ii) send or store infringing, obscene, threatening, libelous, or otherwise
unlawful or tortious material, including material harmful to children or
violative of third party privacy rights; (iii) send or store material containing
software viruses, worms, Trojan horses or other harmful computer code, files,
scripts, agents or programs; (iv) interfere with or disrupt the integrity or
performance of the Service or the data contained therein; or (v) attempt to gain
unauthorized access to the Service or its related systems or networks.
3. Your Responsibilities
You are responsible for all activity occurring under your User accounts and
shall abide by all applicable local, state, national and foreign laws, treaties
and regulations in connection with your use of the Service, including those
related to data privacy, international communications and the transmission of
technical or personal data. You shall: (i) notify SHUGO immediately of any
unauthorized use of any password or account or any other known or suspected
breach of security; (ii) report to SHUGO immediately and use reasonable efforts
to stop immediately any copying or distribution of Content that is known or
suspected by you or your Users; and (iii) not impersonate another SHUGO user or
provide false identity information to gain access to or use the Service. Each of your user’s will be required
to accept these terms and conditions of this Agreement.
4. Account Information and Data
SHUGO does not own any data, information or material that you submit to the
Service in the course of using the Service ("Customer Data"). You, not SHUGO,
shall have sole responsibility for the accuracy, quality, integrity, legality,
reliability, appropriateness, and intellectual property ownership or right to
use of all Customer Data, and SHUGO shall not be responsible or liable for the
deletion, correction, destruction, damage, loss or failure to store any Customer
Data. In the event this Agreement is terminated (other than by reason of your
breach), SHUGO will use reasonable efforts make available to you a file of the
Customer Data within 30 days of termination if you so request at the time of
termination. SHUGO reserves the right to withhold, remove and/or discard
Customer Data without notice for any breach, including, without limitation, your
non-payment. Upon termination for
cause, your right to access or use Customer Data immediately ceases, and SHUGO
shall have no obligation to maintain or forward any Customer Data.
5. Intellectual Property Ownership
SHUGO alone (and its licensors, where applicable) shall own all right, title and
interest, including all related Intellectual Property Rights, in and to the
SHUGO Technology, the Content and the Service and any suggestions, ideas,
enhancement requests, feedback, recommendations or other information provided by
you or any other party relating to the Service. This Agreement is not a sale and
does not convey to you any rights of ownership in or related to the Service, the
SHUGO Technology or the Intellectual Property Rights owned by SHUGO. The SHUGO
name, the SHUGO logo, and the product names associated with the Service are
trademarks of SHUGO or third parties, and no right or license is granted to use
them.
6. Third Party Interactions
During use of the Service, you may enter into correspondence with, purchase
goods and/or services from, or participate in promotions of advertisers or
sponsors showing their goods and/or services through the Service. Any such activity, and any terms,
conditions, warranties or representations associated with such activity, is
solely between you and the applicable third-party. SHUGO and its licensors shall
have no liability, obligation or responsibility for any such correspondence,
purchase or promotion between you and any such third-party. SHUGO does not
endorse any sites on the Internet that are linked through the Service. SHUGO provides these links to you
only as a matter of convenience, and in no event shall SHUGO or its licensors be
responsible for any content, products, or other materials on or available from
such sites. SHUGO provides the
Service to you pursuant to the terms and conditions of this Agreement. You
recognize, however, that certain third-party providers of ancillary software,
hardware or services may require your agreement to additional or different
license or other terms prior to your use of or access to such software, hardware
or services.
7. Charges and Payment of Fees
You shall pay all fees or charges to your account in accordance with the fees,
charges, and billing terms in effect at the time a fee or charge is due and
payable. The initial charges will be equal to the tier of service that you
signed up for currently in effect or in the event you sign up for additional
service other than the specified tiers of service, the charges will be based
upon the tier equal to current number of total User licenses requested times the
User license fee currently in effect. Payments may be made annually, monthly, or
quarterly, consistent with the Initial Term, or as otherwise mutually agreed
upon. You are responsible for paying for all User licenses ordered for the
entire License Term, whether or not such User licenses are actively used. You
must provide SHUGO with valid credit card, direct debt account or approved
purchase order information as a condition to signing up for the Service. An
authorized License Administrator may add licenses by executing an additional
written Order Form or using the Online Order Center. Added licenses will be
subject to the following: (i) added licenses will be coterminous with the
preexisting License Term (either Initial Term or renewal term); (ii) the license
fee for the added licenses will be the then current, generally applicable
license fee; and (iii) licenses added in the middle of a billing month will be
charged in full for that billing month. SHUGO reserves the right to modify its
fees and charges and to introduce new charges at any time, upon at least 30 days
prior notice to you, which notice may be provided by e-mail. All pricing terms are confidential,
and you agree not to disclose them to any third party.
8. Excess Data Storage Fees
The maximum disk storage space provided to you at no additional charge is as
dictated by the level of service or tier that you subscribed to. If the amount of disk storage
required exceeds these limits, you will be charged the then-current storage
fees. SHUGO will use reasonable efforts to notify you when the average storage
used per license reaches approximately 90% of the maximum; however, any failure
by SHUGO to so notify you shall not affect your responsibility for such
additional storage charges. SHUGO
reserves the right to establish or modify its general practices and limits
relating to storage of Customer Data.
9. Billing and Renewal
SHUGO charges and collects in advance for use of the Service. SHUGO will
automatically renew and bill your credit card, directly debt your bank account,
or issue an invoice to you (a) every month for monthly licenses, (b) every
quarter for quarterly licenses, (c) each year on the subsequent anniversary for
annual licenses, or (d) as otherwise mutually agreed upon. The renewal charge
will be equal to either the tier or subscription level that you are currently
subscribed or in the case of
individual users, the then-current number of total User licenses times the
license fee in effect during the prior term, unless SHUGO has given you at least
30 days prior written notice of a fee increase, which shall be effective upon
renewal and thereafter. Fees for other services will be charged on an as-quoted
basis. SHUGO’s fees are exclusive of all taxes, levies, or duties imposed by
taxing authorities, and you shall be responsible for payment of all such taxes,
levies, or duties, excluding only
You agree to provide SHUGO with complete and accurate billing and contact
information. This information includes your legal company name, street address,
e-mail address, and name and telephone number of an authorized billing contact
and License Administrator. You agree to update this information within 30 days
of any change to it. If the contact information you have provided is false or
fraudulent, SHUGO reserves the right to terminate your access to the Service in
addition to any other legal remedies.
Unless SHUGO in its discretion determines otherwise all users will be billed in
U.S. dollars and subject to
If you believe your bill is incorrect, you must contact us in writing within 60
days of the invoice date of the invoice containing the amount in question to be
eligible to receive an adjustment or credit.
10. Non-Payment and Suspension
In addition to any other rights granted to SHUGO herein, SHUGO reserves the
right to suspend or terminate this Agreement and your access to the Service if
your account becomes delinquent (falls into arrears). Delinquent invoices
(accounts in arrears) are subject to interest of 1.0% per month on any
outstanding balance, or the maximum permitted by law, whichever is less, plus
all expenses of collection. You will continue to be charged for User licenses
during any period of suspension. If you or SHUGO initiates termination of this
Agreement, you will be obligated to pay the balance due on your account computed
in accordance with the Charges and Payment of Fees section above. You agree that
SHUGO may charge such unpaid fees to your credit card or otherwise bill you for
such unpaid fees.
SHUGO reserves the right to impose a reconnection fee in the event you are
suspended and thereafter request access to the Service. You agree and
acknowledge that SHUGO has no obligation to retain Customer Data and that such
Customer Data may be irretrievably deleted if your account is 30 days or more
delinquent.
11. Termination upon Expiration/Reduction in Number of Licenses
This Agreement commences on the Effective Date. Except where you elect for a
specific term as you sign up and SHUGO agrees to such term, the term is
indefinite and may be terminated at any time in SHUGO’s sole discretion. For where you elect a specific term
during the online subscription process or as otherwise mutually agreed upon, the
Initial Term commences on the date you agree to pay for the Service by
completing the online subscription form or otherwise. For the 30 Day Free Trials, the term
and your subscription shall automatically terminate 30 days after sign up for
the Service. Upon the expiration of the Initial Term, this Agreement will
automatically renew for successive renewal terms equal in duration to the
Initial Term (or one year, if the Initial Term is greater than one year) at
SHUGO’s then current fees. Either party may terminate this Agreement or reduce
the number of licenses, effective only upon the expiration of the then current
License Term, by notifying the other party in writing at least five (5) business
days prior to the date of the invoice for the following term. In the case of
free trials, notifications provided through the Service indicating the remaining
number of days in the free trial shall constitute notice of termination. In the
event this Agreement is terminated (other than by reason of your breach), SHUGO
will reasonable efforts to make available to you a file of the Customer Data
within 30 days of termination if you so request at the time of termination. You
agree and acknowledge that SHUGO has no obligation to retain the Customer Data,
and may delete such Customer Data, more than 30 days after termination.
12. Termination for Cause
Any breach of your payment obligations or unauthorized use of the SHUGO
Technology or Service will be deemed a material breach of this Agreement. SHUGO,
in its sole discretion, may terminate your password, account or use of the
Service if you breach or otherwise fail to comply with this Agreement. In
addition, SHUGO may terminate a free account at any time in its sole discretion.
You agree and acknowledge that SHUGO has no obligation to retain the Customer
Data, and may delete such Customer Data, if you have materially breached this
Agreement, including but not limited to failure to pay outstanding fees, and
such breach has not been cured within 30 days of notice of such breach.
13. Representations & Warranties
Each party represents and warrants that it has the legal power and authority to
enter into this Agreement. SHUGO represents and warrants that it will provide
the Service in a manner consistent with general industry standards reasonably
applicable to the provision thereof and that the Service will perform
substantially in accordance with the online SHUGO documentation under normal use
and circumstances. You represent and warrant that you have not falsely
identified yourself nor provided any false information to gain access to the
Service and that your billing information is correct.
14. Mutual Indemnification
You shall indemnify and hold SHUGO, its licensors and each such party's parent
organizations, subsidiaries, affiliates, officers, directors, employees,
attorneys and agents harmless from and against any and all claims, costs,
damages, losses, liabilities and expenses (including attorneys' fees and costs)
arising out of or in connection with: (i) a claim alleging that use of the
Customer Data infringes the rights of, or has caused harm to, a third party;
(ii) a claim, which if true, would constitute a violation by you of your
representations and warranties; or (iii) a claim arising from the breach by you
or your Users of this Agreement, provided in any such case that SHUGO (a) gives
written notice of the claim promptly to you; (b) gives you sole control of the
defense and settlement of the claim (provided that you may not settle or defend
any claim unless you unconditionally release SHUGO of all liability and such
settlement does not affect SHUGO's business or Service); (c) provides to you all
available information and assistance; and (d) has not compromised or settled
such claim.
SHUGO shall indemnify and hold you and your parent organizations, subsidiaries,
affiliates, officers, directors, employees, attorneys and agents harmless from
and against any and all claims, costs, damages, losses, liabilities and expenses
(including attorneys' fees and costs) arising out of or in connection with: (i)
a claim alleging that the Service directly infringes a copyright, a U.S. patent
issued as of the Effective Date, or a trademark of a third party; (ii) a claim,
which if true, would constitute a violation by SHUGO of its representations or
warranties; or (iii) a claim arising from breach of this Agreement by SHUGO;
provided that you (a) promptly give written notice of the claim to SHUGO; (b)
give SHUGO sole control of the defense and settlement of the claim (provided
that SHUGO may not settle or defend any claim unless it unconditionally releases
you of all liability); (c) provide to SHUGO all available information and
assistance; and (d) have not compromised or settled such claim. SHUGO shall have
no indemnification obligation, and you shall indemnify SHUGO pursuant to this
Agreement, for claims arising from any infringement arising from the combination
of the Service with any of your products, service, hardware or business
process(s).
15. Disclaimer of Warranties
SHUGO AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE
RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR
COMPLETENESS OF THE SERVICE OR ANY CONTENT. SHUGO AND ITS LICENSORS DO NOT
REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE SECURE, TIMELY,
UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE,
SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR
EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY
OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED
BY YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E)
ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT
MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE
SERVICE AND ALL CONTENT IS PROVIDED TO YOU STRICTLY ON AN "AS IS" BASIS. ALL
CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY
OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD
PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW BY SHUGO AND ITS LICENSORS.
16. Internet Delays
SHUGO'S SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS
INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. SHUGO IS NOT RESPONSIBLE FOR ANY
DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.
17. Limitation of Liability
18. Local Laws and Export Control
This site provides services and uses software and technology that may be subject
to United States export controls administered by the U.S. Department of
Commerce, the United States Department of Treasury Office of Foreign Assets
Control, and other U.S. agencies. The user of this site ("User") acknowledges
and agrees that the site shall not be used, and none of the underlying
information, software, or technology may be transferred or otherwise exported or
re-exported to countries as to which the United States maintains an embargo
(collectively, "Embargoed Countries"), or to or by a national or resident
thereof, or any person or entity on the U.S. Department of Treasury's List of
Specially Designated Nationals or the U.S. Department of Commerce's Table of
Denial Orders (collectively, "Designated Nationals"). The lists of Embargoed
Countries and Designated Nationals are subject to change without notice. By
using the Service, you represent and warrant that you are not located in, under
the control of, or a national or resident of an Embargoed Country or Designated
National. You agree to comply strictly with all U.S. export laws and assume sole
responsibility for obtaining licenses to export or re-export as may be required.
This site may use encryption technology that is subject to licensing
requirements under the U.S. Export Administration Regulations, 15 C.F.R. Parts
730-774 and Council Regulation (EC) No. 1334/2000
SHUGO and its licensors make no representation that the Service is appropriate
or available for use in other locations. If you use the Service from outside the
United States of America, you are solely responsible for compliance with all
applicable laws, including without limitation export and import regulations of
other countries. Any diversion of the Content contrary to United States law is
prohibited. None of the Content, nor any information acquired through the use of
the Service, is or will be used for nuclear activities, chemical or biological
weapons, or missile projects, unless specifically authorized by the United
States government or appropriate European body for such purposes.
19. Notice
SHUGO may give notice by means of a general notice on the Service, electronic
mail to your e-mail address on record in SHUGO's account information, or by
written communication sent by first class mail or pre-paid post to your address
on record in SHUGO’s account information. Such notice shall be deemed to have
been given upon the expiration of 48 hours after mailing or posting (if sent by
first class mail or pre-paid post) or 12 hours after sending (if sent by email).
You may give notice to SHUGO (such notice shall be deemed given when received by
SHUGO) at any time by any of the following: letter delivered by nationally
recognized overnight delivery service or first class postage prepaid mail to
SHUGO at the following addresses (whichever is appropriate): SHUGO, LLC, 214
West Main Street, Suite 200, Moorestown, New Jersey 08057, addressed to the
attention of: General Counsel.
20. Modification to Terms
SHUGO reserves the right to modify the terms and conditions of this Agreement or
its policies relating to the Service at any time, effective upon posting of an
updated version of this Agreement on the Service. You are responsible for
regularly reviewing this Agreement. Continued use of the Service after any such
changes shall constitute your consent to such changes.
21. Assignment; Change in Control
This Agreement may not be assigned by you without the prior written approval of
SHUGO but may be assigned without your consent by SHUGO to (i) a parent or
subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any
purported assignment in violation of this section shall be void. Any actual or
proposed change in control of you that results or would result in a direct
competitor of SHUGO directly or
indirectly owning or controlling 50% or more of you shall entitle SHUGO to
terminate this Agreement for cause immediately upon written notice.
22. General
This Agreement shall be governed by New Jersey law and controlling United States
federal law, without regard to the choice or conflicts of law provisions of any
jurisdiction, and any disputes, actions, claims or causes of action arising out
of or in connection with this Agreement or the Service shall be subject to the
exclusive jurisdiction of the state and federal courts located in Camden or
Burlington County, New Jersey.
Except as expressly agreed to in writing by SHUGO and you, no text or
information set forth on any other purchase order, preprinted form or document
(other than an Order Form, if applicable) shall add to or vary the terms and
conditions of this Agreement. If any
provision of this Agreement is held by a court of competent jurisdiction to be
invalid or unenforceable, then such provision(s) shall be construed, as nearly
as possible, to reflect the intentions of the invalid or unenforceable
provision(s), with all other provisions remaining in full force and effect. No
joint venture, partnership, employment, or agency relationship exists between
you and SHUGO as a result of this agreement or use of the Service. The failure
of SHUGO to enforce any right or provision in this Agreement shall not
constitute a waiver of such right or provision unless acknowledged and agreed to
by SHUGO in writing. This Agreement, together with any applicable Order Form,
comprises the entire agreement between you and SHUGO and supersedes all prior or
contemporaneous negotiations, discussions or agreements, whether written or
oral, between the parties regarding the subject matter contained herein.
24. Definitions
As used in this Agreement and in any Order Forms now or hereafter associated
herewith: "Agreement" means these online terms of use, any Order Forms, whether
written or submitted online via the Online Order Center, and any materials
available on the SHUGO website specifically incorporated by reference herein, as
such materials, including the terms of this Agreement, may be updated by SHUGO
from time to time in its sole discretion; "Content" means the audio and visual
information, documents, software, products and services contained or made
available to you in the course of using the Service; "Customer Data" means any
data, information or material provided or submitted by you to the Service in the
course of using the Service; "Effective Date" means the earlier of either the
date this Agreement is accepted by selecting the "I Accept" option presented on
the screen after this Agreement is displayed or the date you begin using the
Service; "Initial Term" means the initial period during which you are obligated
to pay for the Service equal to the billing frequency selected by you during the
subscription process (e.g., if the billing frequency is quarterly, the Initial
Term is the first quarter); "Intellectual Property Rights" means unpatented
inventions, patent applications, patents, design rights, copyrights, trademarks,
service marks, trade names, domain name rights, mask work rights, know-how and
other trade secret rights, and all other intellectual property rights,
derivatives thereof, and forms of protection of a similar nature anywhere in the
world; "License Administrator(s)" means those Users designated by you who are
authorized to purchase licenses online using the Online Order Center or by
executing written Order Forms and to create User accounts and otherwise
administer your use of the Service; "License Term(s)" means the period(s) during
which a specified number of Users are licensed to use the Service pursuant to
the Order Form(s); "Order Form(s)" means the form evidencing the initial
subscription for the Service and any subsequent order forms submitted online or
in written form, specifying, among other things, the number of licenses and
other services contracted for, the applicable fees, the billing period, and
other charges as agreed to between the parties, each such Order Form to be
incorporated into and to become a part of this Agreement (in the event of any
conflict between the terms of this Agreement and the terms of any such Order
Form, the terms of this Agreement shall prevail); "Online Order Center" means
SHUGO’s online application that allows the License Administrator designated by
you to, among other things, add additional Users to the Service; "SHUGO" means
SHUGO Software, LLC, a New Jersey limited liability company, having a principal
place of business at 214 West Main Street, Suite 200, Moorestown, New Jersey
08057, USA; "SHUGO Technology" means all of SHUGO's proprietary technology
(including software, hardware, products, processes, algorithms, user interfaces,
know-how, techniques, designs and other tangible or intangible technical
material or information) made available to you by SHUGO in providing the
Service; "Service(s)" means the specific edition of SHUGO's online file storage
and delivery services identified during the ordering process, developed,
operated, and maintained by SHUGO, accessible via http://www.myshugo.com or
another designated web site or IP address, or ancillary online or offline
products and services provided to you by SHUGO, to which you are being granted
access under this Agreement, including the SHUGO Technology and the Content;
"User(s)" means your employees, representatives, consultants, contractors or
agents who are authorized to use the Service and have been supplied user
identifications and passwords by you (or by SHUGO at your request).
Questions or Additional Information: